Video consultation - contact us online! 



Dear Patients,

 

as of  March 2020 we are offering an additional service, the possibility of contacting   our doctors via video consultation.

 

We are offering this service to all of our patients and it is of course extremely useful for patients with potentially contagious infections (such as corona virus), to avoid a further spreading of the disease while visiting the office.

 

We  look forward to seeing you online!


Requirements for the use of video consultation

For the use of our video consultation you simply need:

  • a valid e-mail address or mobile number
  • a video-capable device (computer, tablet, smartphone)

There is no necessity for the installation of additional software on your device!


Appointments and online contact

  • Please read the declaration of consent for our video consultation and our data protection declaration
  • complete our contact form with the following data:
    • first name, surname and birthdate
    • e-mail address und phone number
  • you will get a weblink, access code and possibly a time slot either
    • via e-mail (sender: noreply@elvi.de; you may have to check your spam folder) or
    • via text message (sender: ELVI)
  • please use the weblink and access code to log in to the video portal
    - you will be automatically placed into the virtual waiting room
  • one of our doctors will contact you asap based on availability and waiting list or at the time of the appointment

current video consultation hours:

  • Monday: 10:00 - 13:00 and 16:00 - 18:00 Uhr
  • Tuesday: 10:00 - 14:00 
  • Wednesday: 10:00 - 14:00 
  • Thursday: 10:00 - 13:00 Uhr and 16:00 - 20:00 Uhr
  • Friday: 10:00 - 14:00 Uhr 

We see this service as extremely helpful for many of our patients. Therefore, we will try to expand available time slots as demand increases. 

 


Information about our service provide 

We use "CLICKDOCVideosprechstunde" of CompuGroup Medical Deutschland AG. The "CLICKDOCVideosprechstunde" has been certified by TüV Saarland for data security (certificate). Please check here for more information.


Sossenheimer Weg 65, Antoniterstrasse 36, 65929 Frankfurt
Sossenheimer Weg 65, Antoniterstrasse 36, 65929 Frankfurt